Refund policy

We want you to love what you ordered. If something isn't right, you have 30 days from delivery to ask for a return.

What can be returned

Items must be unworn, unwashed and in their original condition, with tags attached. For hygiene reasons, worn swimwear and items marked final sale can't be returned.

How to start a return

Email active@oomel.com with your order number and the items you want to return. We'll reply within one business day with the return address and instructions. Please don't send items back without contacting us first: our items ship from overseas, so packages sent to the address on your parcel may not reach us.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged, faulty or not as ordered. We recommend a tracked service, because we can't refund items that don't reach us.

Refunds

Once your return arrives and passes inspection, we'll email you and refund your original payment method within 10 business days. Original shipping costs are refunded only when the return is due to our error.

Exchanges

Need a different size? Start a return for the item you have, then place a new order for the size you want, so it starts shipping right away.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not as ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't pay any return shipping.

Cancellations

You can cancel for a full refund until your order ships. Email us as soon as possible with your order number.

Questions or a problem with a charge?

Please contact us at active@oomel.com before opening a dispute with your bank. We reply within one business day and can usually solve it faster. Charges appear on your statement as OOMEL.