Refund policy

Returns, refunds and exchanges

We want every OOMEL piece to feel right. You may request a return within 30 days after receiving your order. This goodwill policy is in addition to any mandatory consumer rights that apply to you.

Return conditions

Items must be unworn, unwashed, unused and in their original condition, with all tags and hygiene seals attached and the original packaging included. Please take reasonable care when trying on garments.

To start a return, email support@oomel.com with your order number and the items you wish to return. We will provide return instructions and the correct return destination. Returns sent without contacting us first may be delayed.

Return costs

For a change-of-mind return, you are responsible for return postage. We recommend a tracked service and cannot accept responsibility for a return until it reaches us. If an item is faulty, damaged, not as described or incorrect, contact us with photographs where possible; we will provide an appropriate remedy and cover reasonable return costs where required by law.

Non-returnable items

Unless faulty, we cannot accept gift cards, personalised or made-to-order goods, or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Underwear, swimwear and similar intimate items must retain every hygiene seal. Items clearly marked “Final Sale” are not eligible under our goodwill return policy, but this does not limit rights relating to faulty or misdescribed goods.

Refunds

We will inspect your return and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days after we receive the return. Your bank or payment provider may need additional time to display the credit. Original standard delivery charges are refunded where mandatory cancellation rights require it; premium delivery upgrades are not refundable beyond the standard-delivery amount.

Exchanges

For the fastest result, return the original item and place a new order for the preferred size or color. This keeps availability and delivery expectations clear.

UK and EEA cancellation rights

If you are a consumer in the United Kingdom or European Economic Area, you generally have the right to cancel an online purchase within 14 days after delivery without giving a reason, subject to legal exceptions. After notifying us, return the goods within 14 days. We may withhold reimbursement until the goods arrive or you provide evidence of return. Handling beyond what is reasonably necessary to inspect the goods may reduce the refund. Nothing in this policy excludes your statutory rights.

Last updated: 16 August 2026