Shipping policy

Where your order ships from: oomel pieces are made and shipped by our production partners in China. Each order ships directly from our partner's warehouse to you, with tracking.

Processing

Orders are processed and leave the warehouse within 1 to 5 business days. You'll get a confirmation email when you order, and a tracking link by email as soon as your order ships.

Delivery times

Once your order ships, delivery takes 5 to 8 business days, so most orders arrive within 6 to 13 business days of ordering, processing included. Holidays, sale periods and customs checks can add a few days. Tracking can take up to 5 business days to show its first update.

If we learn that your order can't ship within the time shown here, we'll email you with a new estimated date and you can choose to wait or cancel for a full refund.

Shipping costs

United States: $5.99, or free on orders of $75 or more. All other countries we ship to: $8.90, or free on orders of $75 or more. The shipping cost is always shown at checkout before you pay.

Customs, duties and taxes

Because orders ship internationally, the destination country may charge import duties, taxes or customs fees. Unless your checkout says duties are included, these charges are set by your country's customs office and are paid by the customer at delivery. Refusing a package because of these charges does not qualify for a refund of the shipping cost.

Multiple packages

Orders with several items may arrive in separate packages on different days. Each package has its own tracking.

Late or missing packages

If your tracking hasn't updated for 10 days, or your order hasn't arrived 30 business days after you ordered, email active@oomel.com with your order number. We'll investigate with the carrier and send a replacement or a full refund if the package is lost.

If tracking shows delivered but you can't find your package, check with neighbors and your local post office, then contact us within 14 days of the delivery scan and we'll help.

Wrong address

Please double-check your address at checkout. Email us within 12 hours of ordering to fix it. Packages returned because of an incorrect address can be reshipped at the customer's cost.