Shipping policy

Shipping and delivery

OOMEL ships to the destinations displayed at checkout. Available methods, prices and the delivery estimate for your address are shown before payment.

Processing

Orders are normally prepared within 0–3 business days. Business days exclude weekends and public holidays. Orders placed during launches, promotions or holidays may require the full processing window.

Transit

After dispatch, transit may take up to 9 business days. The overall estimated time is therefore up to 12 business days from order placement. These are estimates rather than guaranteed delivery dates. Customs checks, severe weather, carrier disruption, remote destinations and incomplete address details can cause delays outside our reasonable control.

Tracking and address changes

When tracking is available, it will be sent to the email used at checkout. Contact support@oomel.com promptly if an address is incorrect. We cannot guarantee a change after processing or dispatch begins, and customers are responsible for providing a complete delivery address.

Duties and taxes

Taxes or import charges collected at checkout will be shown before payment. Where they are not collected at checkout, the recipient may be responsible for import duties, taxes, brokerage fees or other charges imposed by the destination. These charges are set by local authorities and are not controlled by OOMEL.

Delayed, lost or damaged parcels

If tracking has not moved for an unusual period, or a parcel arrives damaged, email us with your order number and supporting photographs where possible. We will investigate with the carrier and, where the parcel is confirmed lost or the goods are damaged, offer an appropriate replacement or refund. Reporting promptly helps our investigation and does not reduce any mandatory legal rights.