Terms of sale

Terms of sale

These terms apply when you purchase goods from OOMEL, operated by BLUE HORIZON LINE LTD (company number 15881232). They work together with our Refund Policy, Shipping Policy and Terms of Service.

Order process

Check your basket, delivery details and total price before ordering. Your order is an offer to purchase. We will acknowledge it electronically, and acceptance normally occurs when dispatch is confirmed. Please contact support@oomel.com immediately if you need to request a cancellation or address correction. Changes cannot be guaranteed once processing begins.

Price and payment

The checkout shows the product price, delivery charge and taxes collected by us. We may correct an obvious pricing or product-information error before acceptance and will give you the choice to proceed at the correct price or cancel. Payment must be authorized before dispatch.

Delivery and ownership

Orders are normally processed within 0–3 business days, followed by transit of up to 9 business days. Risk passes to consumers when the goods are delivered to them or a person they identify. Ownership passes after full payment.

Product conformity

Goods must match their description, be of satisfactory quality and be fit for their normal purpose as required by applicable law. Contact us if a product is faulty, incorrect or damaged. Your statutory remedies are not limited by a manufacturer’s warranty or our goodwill return period.

Returns

Our 30-day goodwill return policy and the applicable statutory cancellation rules are described in the Refund Policy. Any exclusion for hygiene or Final Sale goods applies only to the extent permitted by law.

International purchases

You are responsible for complying with lawful import restrictions at the destination. Duties and import charges not collected at checkout may be payable by the recipient. Mandatory consumer protections in your country remain unaffected.

Last updated: 16 August 2026